Account and Data Deletion

How to delete your Substratal account and personal data, what’s removed, and what’s kept.

Delete your account yourself

In any Substratal Hub app (web, macOS, Windows, Linux, iOS, Android): Account › Privacy › Delete account, then confirm.

With the API, signed in as yourself:

POST https://api.substratalapps.com/users/me/erasure-requests
Authorization: Bearer <your access token>
Substratal-Version: 1

If you have a Standard subscription, cancel it first in Plan & Billing › Manage billing. Deleting your account doesn’t stop billing on its own.

Ask us to delete it

Email privacy@substratalapps.com from the address on your account, with the subject “Delete my account.” We’ll confirm it’s you and process the request within 30 days, usually much sooner.

What happens

  1. Immediately: your account is deactivated. You’re signed out on every device, push notifications stop, and applications stop accepting your sign-in.
  2. For 7 days: you can change your mind. Email privacy@substratalapps.com and we’ll cancel the deletion.
  3. After 7 days: your account is permanently erased. That removes your password hash, two-factor secret and passkeys, your uploaded avatar, your profile, settings, per-application data, organization memberships, devices, and notifications, and removes your personal details from audit records.

What’s kept

  • The fact that actions happened, without your personal details, in our audit records, to keep the security record intact.
  • Billing records that tax and accounting law requires us or our payment processor to keep, generally for 7 years.
  • Data a developer’s Application keeps in its own systems. Ask that Application’s developer to delete it.

Delete only some data, or get a copy first

  • Export everything we hold about you: Account › Privacy › Export in the Hub, or GET /users/me/export.
  • Turn off notifications on a device, or remove a device: Account › Devices & notifications.
  • Remove access to a single application, or leave an organization, without deleting your account: in the Hub, or ask that application’s developer or organization’s administrator.

See the Privacy Policy for your other rights.